Tidal/Qobuz/RoseTube/other apps disappeared after 4.15 firmware : HiFi ROSE

RoseConnectTidal/Qobuz/RoseTube/other apps disappeared after 4.15 firmware

D****

31 Oct 2023

Hifi Rose,

Just updated to firmware 4.15 for RS150B. Was working fine playing Tidal and RoseTube moments earlier. I read from another support post that I need to re-install apps. Re-installed RoseTube, works fine. Re-installed Tidal, a message said BLOCKED due to robot or unusual. I did submit response on message but it is frustrating.

Why did Hifi Rose firmware update deleted prior saved settings and apps? This obviously caused other app issues shared above. Please help. Thank you.

0 6

emik****2 Nov 2023 00:58

I use tidal. I have to log into Tidal several times a day. how to avoid it

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HifiRose2 Nov 2023 09:42

Hello

We apologize for any inconvenience caused.

In this update, both Tidal and Qobuz apply a new login method according to the streaming company's requirements, causing the inconvenience of having to log in again.
We are currently consulting with Tidal and Qobuz to resolve the issue.

Thank you

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Haup****3 Nov 2023 05:18

It´s not just an inconvenience. It´s a service I am paying for and cannot access anymore from the Rose device!

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Prae****6 Nov 2023 10:09

Please provide an update, is Rose 150 streaming from Qobuz with 4.15.12.5 or not today?

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Prae****6 Nov 2023 10:11

Is there a way to get to the previous version if this is still not working? Very disappointing for a high quality streamer that this is.

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D****7 Nov 2023 06:33

Just an update for others who experienced the same error message blocked by Tidal (can’t speak for Qobuz), I factory reset the RS150B and re login, that took care of the issue. You do have to re-select your previous saved preferences.

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Hifi Rose Streamer RS130 E-mail not found/registered

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